Return and Refund Policy

Returns

The customer must return the product directly to Ricarten through our returns section, and in any case within a maximum period of thirty calendar days from the date of purchase. The period for making returns will be considered fulfilled if the customer returns the product before expiry of the period.

The customer will cover the costs of the return.

Refund of payment

The amount paid by the customer will be refunded using the same payment method used by the customer, unless otherwise specified.

Ricarten will refund the amount paid by the customer within 30 calendar days from the date of receipt of the right of withdrawal.

Return of faulty products

If the product is not in good condition for reasons not attributable to the customer, the customer will be entitled to return the product, notifying Ricarten of the reason for the return by any of the means provided in these terms of contracting, at no cost for the customer. Returns made because of faulty or spoiled products will not be considered an exercise of the right of withdrawal.

Ricarten undertakes to replace the product with a new one in accordance with the terms accepted at the time of sale.

If the customer wishes to file a complaint, the customer can send it to info info@ricarten.com